FAQS

Below is a list of questions many people ask before visiting the gardens

When do you open?
The Blue Lotus Water Garden is a seasonal attraction and opens to the public on the 27th of December and closes in mid-late April. During the season we open 10am to 5pm every day INCLUDING public holidays and Easter.

Do I need a ticket to enter the gardens?
Yes, a ticket is required to access the gardens. Click on tickets tab in menu for current prices.

Do I need a ticket to access the café or kiosk?
Yes, a ticket is required to access the café as its located inside the garden.

Do I need a ticket to access the plant nursery or gift shops?
No, a ticket is not required to access the Blue Lotus Plant Nursery & Gift Shop or Rod’s Garden Shop as they are located outside the garden.

Do I have to buy tickets online?
No, you are welcome to purchase tickets at the ticket counter. However, you can purchase tickets online which might save some time when entering the gardens. Online tickets (E-Tickets) must be printed out and presented at the ticket counter for scanning. If you cannot access a printer please ensure you take a screen shot of your tickets on your mobile device. Visitors who purchase online concession tickets must also present the appropriate proof of eligibility at the ticket counter. Cards accepted are Victorian Seniors Card, National Seniors Card, Australian Aged Pension Card, Australian Disability Pension Card, Carers Card, National Companion Card or Student Card. We don’t accept general concession cards or other pension cards.

Is the plant nursery open at other times?
The plant nursery opens on weekends in December (prior to the gardens) for people wanting to purchase gifts and plants before Christmas, no ticket is required to access the plant nursery.

Can we bring our dog?
NO, we don’t allow dogs or other pets in the gardens or on the property including the car parks (exception is a guide or registered assistant dog). Please leave your pet at home or in the care of a trusted person.

When is the Fairy Queen at the gardens?
The Fairy Queen is at the gardens on weekends, public holidays and some other week days during summer school holidays. Please check fairy appearance times by clicking on the tab in the INFO menu.

How long does it take to look around and what is the best time to come?
The gardens are over 14 acres in size with more than 3km of pathways and numerous plant-based attractions to see. We suggest you allow 1-2 hours to explore the gardens, nursery and retail areas, longer if you plan to have lunch at the café or use the picnic/bbq facilities. Some people stay for only 1 hour, some visitors stay all day. The best time to see the lotus & waterlily flowers is January to mid-March. The best time to see the Giant Amazon Waterlilies and perennial flowers is February – April.

Can we bring our own food, have a picnic or BBQ?
Yes, you are very welcome to bring your own food or picnic and enjoy it in our gardens. We have lots of fantastic picnic shelters and 5 coin operated park BBQs. We also have available for hire one portable vegan bbq and one portable halal bbq.

Can I bring my own BBQ or camp stove?
Small camping stoves using butane gas are permitted. However, large portable BBQs are not permitted unless you have received prior permission from management.

Is there any food and drink available?
Yes, we have an alfresco café known as the Lily Pond Café which is located inside the garden. Visitors can order a range of dine in lunch meals served to your table or use the takeaway service for snacks and drinks to have in the garden. There is also an Ice Cream Kiosk in the garden that sells scooped ice cream, snacks and drinks. Visitors do require a ticket to access these facilities. NOTE: The café and kiosk is operated by Wiels Food and not the Blue Lotus Water Garden.
How accessible is the garden for people with limited mobility?
The gardens are mostly flat with a few slopes. The car parks and paths are unsealed. People with limited mobility may require assistance with access to some areas of the grounds. We do have one accessible toilet located in the plant nursery and accessible parking bays at the front entrance. Please do not hesitate to contact us should you have any questions.

Do you have wheelchairs for hire?
We have a limited number of wheelchairs available which we allow our visitors to use free of charge. They are located at the ticket counter. We suggest you reserve a wheelchair prior to your visit.

Is there garden shelters and seating?
Yes, we have dozens of garden shelters with picnic tables ranging in size from shelters that hold 8 people to pavilions that hold 100 people. You are also welcome to bring your own picnic rug, or picnic.

Is there parking?
We have free onsite parking for cars and buses. People with limited mobility are advised to park in our main car park in the designated spots. Please note parking is limited and based on a first come first served system. If the car park is full, we advise you take a drive, explore the local area and come back in an hour or so, we will reopen the car park as soon as space becomes available.

Are carers free?
Yes, if you have a Carer or Companion Card and you are assisting a person with a disability that has a ticket to the gardens.

Can we bring alcohol?
No, we are not licensed.

Can I take photos or video for personal use?
Yes, if the photos and video is for personal use. Any commercial photography is not allowed unless you have received prior written permission from management.

Can I take wedding photos there?
Yes, if the photos or video is for personal use and all members of your party including the photographer have tickets. Please note, we don’t close off areas of the garden for weddings and members of your party must be mindful of other visitors.

Can I have a wedding at the Blue Lotus Water Garden?
At this time there is no facility to host weddings at the gardens. We are thinking about it, but do not have the amenities at this time.

Can I use a drone at Blue Lotus Water Garden?
No, we do not allow drone photography.

What is banned from the gardens?
Pets, drones, pushbikes, skateboards, rollerblades, skates, scooters, fireworks, bangers, whistles, illegal drugs, weapons, alcohol, amplified music and anything that is considered dangerous.

Does the garden close on Total Fire Ban days?
Not unless weather conditions are considered dangerous for people in the gardens.

Does the garden close in extreme weather conditions?
If we consider the conditions are dangerous for visitors, we may close temporarily until conditions become safe again.